​Turning delivery risks into fast,
confident actions
RiskGuard
Product Type
B2B Web Platform
Transportation Management System (TMS)
Timeline
5-week sprint
Part of the Google & Reichman UX Program
Role & Team
UX/UI of 1 key page
Part of a 4 designers
team
WHAT is RiskGuard?
RiskGuard is a redesigned risk management system for Uber Freight that helps logistics managers take control of at-risk shipments.
The process is built around three clear steps: choosing the right truck to focus on, understanding the disruption through a visual timeline, and selecting the best response with clear, expandable suggestions.
By turning complex data into focused decisions, RiskGuard improves response time, reduces potential losses, and builds trust through smarter, proactive action.
Principles
Visual clarity
Show only what matters at each step – from region overview to truck-level risk.
Progressive
information disclosure
Replaced text-heavy tables with maps, icons, and color-coded indicators.​
Proactive
decision-making
From passive status tracking to suggested next steps for every at-risk shipment.
WHY is it needed?
Uber Freight allows users to track the status of their shipments, including a key status: "at risk" — indicating a truck may not arrive safely.
The current interface presents this information in a cluttered, unclear way. Users are overwhelmed, under pressure, and forced to make critical decisions without the clarity they need.
Meet Mark — a logistics manager responsible for dozens of shipments each day. His top priority is making sure every truck arrives safely. When something goes wrong, he needs to quickly understand the problem, assess the impact, and take action — all while staying
"In logistics, trust isn’t just about moving freight—it’s about knowing it’ll arrive on time, intact, and without surprises”
HOW does it work?
We redesigned the decision-making process into 3 clear phases
01
Choosing a risk to focus on
02
Understanding the issue
03
Choosing how to respond
Choosing a risk to focus on
01
Users start by zooming out to view regional risk levels, then zoom in to select the most urgent case — ensuring they stay aware of the big picture before acting locally.
Custom risk icon system
1%- 33% risk
67%- 99% risk
34%- 66% risk
zoom out -
regional view
zoom in -
specific track
Understanding the issue
02
We visualized the full timeline of the disruption using consistent icons: origin, current location, blocked destination, updated route, and affected zone — helping users grasp what happened, where, and what’s at stake.
We created a clear, trackable narrative that helps users understand the situation at a glance and act with confidence.
suggested
drop-off
origin
last known
location
risk
area
old
drop-off
keeping consistent across the map and incident timeline
03
Choosing how to respond
Once the issue is clear, users are presented with tailored resolution options, each showing estimated cost, time impact, and feasibility — supporting fast, informed decision-making.
Key info at a glance
Full context on click
